Call Center QA Analyst/Tester
Experis IT/ManpowerGroup is searching for a Call Center QA Analyst/Tester that fits the description below. - This opportunity is a 4+ month contract (over at year end: 12/31/12). - Candidates must be within a commutable distance to (or willing to relocate to) Denver, CO. - For Immediate Consideration: Please send resume to email@example.com DESCRIPTION - Creates, prepares and implements systems quality assurance reviews for numerous applications. - Responsible for primary development of testing strategies. - Consults with users, providing advice and direction. - Performs more complex analysis of business requirements and system specifications. - May serve as a coordinator for all testing activities on a project. - Creates test plans and scripts for own projects. - May lead and review test plans written by others. - Performs moderately complex to complex test data conditioning, regression testing and testing validation. - Provides specific guidance on defects to developers. - Gives direction to less experienced analysts. - Logs, tracks, and verifies resolution of software and specification defects. - Documents all phases of the Systems QA process. REQUIRED EXPERIENCE - Candidate should have call center testing experience with a focus on testing Genesys call routing and call parking. - The candidate should have experience testing different types of soft phones and experience validating queue, priority, and message tests within a call routing architecture. - Additionally, the candidate must have experience testing platforms using Cisco, Avaya, TDM or similar technology. - Candidate should have the ability to partner with technical and business team members on test execution and defect management within Quality Center. - Candidate should have Bachelor's degree plus 5-7 years related experience including familiarity with testing automation tools
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