This Credit Collections Position Features: The Credit and Collections Specialist is responsible for reducing past dues for designated accounts on the credit exceptions report. Assess exposure and compare to allowable limit and determine fuel potential If needed provide reporting on exposure as compared to allowable limits Investigate and resolve over and short payments, disputed items, and unapplied payments Pull and file documentation as needed Call regarding past due invoices Contact customers when money must be wired to receive loads Investigate and resolve over and short payments, disputed items, and unapplied payments Assist in the explanation of credits and re-bills to customers Transmit invoices to customers as needed via fax and/or e-mail Communicate with sales regarding customer disputes Maintain past due within the parameters set by the Credit Manager Maintain balances and holds on customer accounts Other duties as assigned Know customers and their needs (internal and external) Stay connected with customers (internal and external) Anticipate customer needs (internal and external) Respond in a timely manner to customer needs (internal and Quickly resolve customer problems, keeping them informed throughout the process (internal and external) Embrace vision, goals, and expectations of company, department, and role Develop action plans to achieve vision, goals, and expectations for position Meet with others to understand how his/her actions impact others, departmental success, and company success Identify and focuses on the actions and steps that are within his/her control to achieve success Take action to achieve success without having to be told to do so Stay focused on action plans and elements within his/her control Recognize when plans should change to achieve goals and acts Prioritize work each day so that the most important tasks are completed Evaluate performance during the day and makes appropriate adjustments to achieve daily, weekly, monthly, and yearly goals Develop prevention strategies to eliminate problems, if possible before they occur Develop clear strategies to address problems that arise during the day Quickly address problems and conflicts in a productive manner Make routine decisions related to his/her role with confidence Demonstrate effective use of time to achieve goals Invest the time needed to achieve goals Develop timelines to ensure that goals can be achieved in appropriate timeframes Practice skills and processes until confident in the application of them to achieve success Review work before submitting it Identify the small steps or actions that lead to success and ensures that these are done right Develop analytical skills to quickly and accurately assimilate information to make good decisions We are an equal employment opportunity employer. You can view all of our jobs online at http://www.appleone.com/?sc=11&id=696343 Job Experience: Advance excel a must. Keywords: Accounting