Vendor Contracts & Metrics Reporting Manager
Vendor Contracts & Metrics Reporting Manager San Francisco, CA Top online retailer seeks a Vendor Contracts & Metrics Reporting Manager – this is a Contract to Hire opportunity. This role is a strategic and operational contributor to our clients’ IT organization. As a strategic contributor, you will develop and measure IT performance against department-wide goals and provide analysis and facilitate discussions around metric improvement. From an operations perspective, you will negotiate and develop IT vendor contracts across a range of areas, including operations, infrastructure, and software delivery. In this role, you will act as a liaison between the business stakeholder, Legal, and the vendor to guide contracts through to contract signature. This role requires technical expertise and working knowledge of various types of IT contracts (e.g., hardware purchase agreement, software license agreement, hosting agreement, support and maintenance agreement, professional services agreement, etc.). You will add value by strategically negotiating the commercial terms of IT contracts with vendors to minimize risk and maximize value. For New Agreements/Contracts (25% of role), manage and drive the IT contracts process through contract signature. Responsibilities include: Working with internal stakeholders to identify the business need for the agreement, developing favorable commercial terms, negotiating contract terms with the vendor, and involving Legal (if applicable) to ensure the agreement complies with legal policies. For Active Agreements/Contracts (25% of role), manage the contracts process through contract sign or expiration. Responsibilities include: Evaluating the business need for renewal, identifying modifications to the commercial terms, negotiating any term modifications with the vendor, and involving Legal (if applicable). Work collaboratively with internal stakeholders’ if/when contract terms have departmental and/or corporate cross-organizational implications. Metrics Responsibilities include (50% of role): Develop, implement, and integrate IT performance metrics to measure and manage the effectiveness of IT operations and delivery. Create and deliver monthly IT dashboards to the CTO, CIO, and IT Leadership team. Collaborate across IT teams to ensure consistency and integration of IT performance dashboards and reporting. Work with the CTO, CIO, and IT Leadership team to identify opportunities for operational and process improvement within the IT organization. Create operational and process improvement objectives and establish baselines to measure progress towards objectives. Assist other team members on statistical analysis and reporting of metrics. This person may implement and maintain IT planning and/or forecasting systems that will be used by the Strategic Planning and Analysis team.
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