Tech Support Lead Northern VA
Tech Support Lead Northern VA Fairfax, VA Take 30 seconds to register at iui.com/jobs for job updates. Position Type: Salary, Hourly, Contract or Employee. Technical Support Lead - Northern VA **candidates local to the Northern VA area strongly preferred ***personal interview required, no exceptions Job Title: Transportation Operations Center Technical Support Lead Address: 4975 Alliance Drive, Fairfax, VA 22030 Assist Transportation Technology Manager by providing direct guidance to and oversight and supervision of, the two onsite System Administrators. Assist Transportation Technology Manager with the management of all IT business aspects including software, hardware, licenses, security, documentation and training: Software : ensure that effective and efficient up to date applications are available and operational for performing the mission at the Public Safety Transportation Operations Center. Hardware: ensure that computing, display, data handling and networking equipment are optimally maintained and operated. Licenses: ensure that licenses, warranties, service contracts are current, timely renewed and or added/cancelled as needed. Security: ensure that all IT assets (equipment and networks) are monitored and secured both physically (inventory, periodic check, proper environmental condition, etc) and virtually (firewall, virus protection, password, monitor use or lack of, etc..), assess vulnerabilities, develop/deploy mitigation measures, schedule/execute risk tests to evaluate and report on level of protection, recovery and continuity of operations. Documentation: ensure proper (redundant, accessible and current) filing/storing of licenses, warranties, service contracts, contacts numbers both emergency and otherwise, manuals, procedures, plans, diagrams. Maintain version/change control logs, track and report performance of systems, staff, initiatives and other activities within TSL purview. Training: coordinate software and hardware new/refresher training for users, new systems, modified processes. Coach, support, share information and transfer knowledge to System Administrators and other IT staff to improve performance and/or implementation of initiatives/projects. Ensure that trouble calls are acknowledged, analyzed, resolved promptly and thoroughly documented including root cause determination and lessons learned. Provide daily on site presence as lead IT systems and network support on routine and ad hoc activities including but not limited to trouble shooting, scheduled tests, answer questions, resolve simple issues, research solutions, attend/lead progress/milestone meetings and assist VDOT management with new technology projects and or initiatives. Manage technology, network, testing and deployment of software releases, upgrades, patches. Review and provide technical input on proposals, task orders, requirement documents, testing plans, solutions to fix/improve existing software/system or add new functionality. Research and organize resources and procedures for technology continuity of operations including performing failover system testing/exercises. Background check required if selected. Location: Northern Region Worksite Address: 4975 Alliance Drive Client: Virginia Government Clicking Apply Now will take you to our jobs system. You will click Apply for this job and take 3-5 minutes to register and complete a self-rating of the required skills. Please do not apply if you don't meet the minimum requirements. *** THIRD PARTY: We will work with third parties on C2C. Your candidates must still apply online and follow the same process. *** **Required - 10.00 Years: Advanced experience in Technical Systems Analysis **Required - 10.00 Years: Advanced experience with software release management and testing **Required - 10.00 Years: Hands-on systems analysis and technical requirements gathering skills **Required - 10.00 Years: Critical thinking and advanced problem-solving skills and abilities **Required - 10.00 Years: In-depth knowledge of and extensive experience with traditional systems **Required - 10.00 Years: Experience in conducting and documenting process flow analysis **Required - 10.00 Years: Exceptional verbal and written communication skills **Required - 10.00 Years: Excel data filters, pivot tables, cross-tab, conditional formatting, text formulas **Required - 10.00 Years: PowerPoint animations, customizing styles, tables **Required - 5.00 Years: Microsoft Visio 2007 Technical diagrams, work flow diagrams **Required - 5.00 Years: Meticulous attention to detail, skilled in providing clear and well-written documentation **Required - 5.00 Years: Working knowledge of Microsoft Project and Project Management methodology
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