PC Technician 2-4 Years of Computer/Help Desk Support Experience Data Communications/Networks, Application Environment Mainframe/Workgroup/Desktop, DOS/Windows Lotus SmartSuite Application Software, Terminal Emulation Word Processing, Spreadsheets PAY RATE: $30.66/HOUR Volt Workforce Solutions is seeking a PC Technician for a long-term temporary position with Our Client in Waukegan, IL. Duties and Responsibilities: Work with other Support Center Analysts and Sr. Technicians to understand Workstation Support needs. Resolve calls that have been escalated in the Call Tracking system. Assume primary responsibility for Our Client's Workstation support. Provide hands-on and remote-controlled Workstation Support Services; provide expertise on Support Services when Lead/participate in Hardware and Software Deployments, Procurement and Disposal. Manage Print Server Queues and network printers. Be responsible for all work in progress assigned to ensure completion of tasks and proper communication with customers. Provide on-call Level 2 support. Provide Primary Support Center Operation to maintain awareness and enhance operations of Support Center. Personally operate Support Outposts in Our Client area. Reconcile Our Client's demand for services with available resources. Participate in Support Center planning functions. Record all Support activities for proper measurement of Support business. About Our Client: Our Client is a global, broad-based health care company devoted to discovering new medicines, technologies and ways to manage health. Their products span the continuum of care, from nutritional products and laboratory diagnostics through medical devices and pharmaceutical therapies. Our Client has Sales, Manufacturing, Research & Development, and Distribution facilities around the world. They are recognized for their global reach as well as their ability to serve their customers all over the world. This is an estimated 6-12 month contingent / temporary position in Waukegan, IL, through Volt Workforce Solutions, based in Raleigh, NC. We are among the largest staffing companies in the US for contingent/temporary and direct hire placements and support most of the top rated companies in the US. Requirements: Required Skills for this PC Technician position include the following: Associate's Degree in Computer Science and/or a related discipline, and at least 2-4 years of experience in Computer Support Must be skilled in and experienced with the use of technology in a Business environment, including exposure to Help Desk Support, Data Communications/Networks and Application environments (i.e. Mainframe, Workgroup and Desktop) Experience with Customer Service functions such as Workstation Support Familiarity with DOS/Windows and Lotus SmartSuite Application software Ability to ascertain the criticality of incoming requests Must have a fundamental understanding of Word Processing, Spreadsheets and Terminal Emulation products to properly diagnose problems Ability to translate technical terms into non-technical language Understanding of computer terms and acronyms Ability to learn new Processes and Procedures Excellent customer service skills, as well as interpersonal, organizational and communication skills How to Apply: Please email your resume to Volt at: resumeNC304083@volt.com and reference the following job number and job title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you: 304083-9741-12-306578 - PC Technician - Computer/Help Desk Support Experience and include the website name where you saw this posting listed. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career. Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance. Volt is a publicly owned Corporation with shares trading on the over-the-counter market: http://www.otcmarkets.com under the trading symbol "VISI". To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com Volt is an Equal Opportunity Employer. Location: Waukegan, IL Type: CONTRACT Duration: 180 - 365 Days Pay Rate: 30.66 - 30.66 Hourly DOE Contact: Recruitment Delivery Center 3733 National Dr., Ste. 100 Raleigh, NC 27612 PH: 919/782-7440 FX: 919/782-5549 Keywords: IT