SAN Production Support Engineer
Experis has a Fortune 100 Columbus Ohio area client that is in need of multiple SAN Production Support Engineers for a six month contract-to-hire opportunity. Candidates must be able to work either Monday-Wednesday or Wednesday-Saturday on ten hour shifts. Client strongly prefers Green Card Holders or US Citizens. Primary Responsibilities: *The Level 2 Operations function is the Primary contact point for level 2 Storage service and support activities. The function provides 24 x7 coverage. *The role has customer engagement. Both Customer teams and internal teams engage storage operations via Incident ticket, service request tools, email, instant messaging and telephone. *Attendance on technical bridges with technology teams to drive resolution of incidents *Environmental oversight and root cause analysis for stability and reliability issues and timely resolution or escalation *Maintain operational support documentation *Perform scheduled housekeeping activities *Make on-going improvements to event monitoring in agreement with level 3 teams *Ensure environmental testing and SABRE tests are completed successfully as required *Track and report service metrics as defined *Work a 4-10 hour shift, either Sun-Wed, or Wed-Sat Manage Key Relationships with: *Data Centre Operations and Infrastructure Operations - IOC *Business Aligned support functions *LOB support teams, AD Support teams *Level 1 / 2 / 3 support personnel *Other GTI support organisations *Vendor Level 1 / 2 support engineers Qualifications *Advanced knowledge of Netbackup including the command line environment. Intermediate knowledge of TSM a plus. *Experienced with IBM and STK tape libraries and ACSLS. Knowledge of Falconstor technology a plus. *Intermediate skills with -Network Attached Storage (NAS) (Netapp, Celerra) *Mixture of intermediate and advanced knowledge of multiple major vendor platforms - Storage Area Networks (SAN), Enterprise Storage Arrays. This includes Symmetrix, Clariion, HDS, XIV, Brocade, Cisco SAN fabrics. *Intermediate knowledge of large scale Enterprise backup solutions *Knowledgeable in Microsoft Windows, Sun Solaris, HP HPUX, IBM AIX *Advanced business continuity/resiliency knowledge *Articulates the business value and impact of technical and non-technical information and understands when to escalate issues. *Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. *Delivers project and process documentation for small-to medium-scale projects and drives compliance with structured Project Delivery Process. *Ensures information controls, back-up and recovery strategies are in place across all environments. *Must have a strong technology background to understand change requests and to recommend alternate solutions. Specific Storage Administration Expertise: *2+ years experience with Netbackup *Experience with TSM, including command line experience a plus * Typically 3+ years experience in distributed storage environments OR 5+ years experience in an associated technology (Server, Networks) *Intermediate/advanced experience deployment/troubleshooting with Symmetrix, VMAX, AMS. Experience with XIV and SUN arrays also a plus. *Intermediate/advanced experience with troubleshooting/zoning in a large switched fabric environment (Brocade/Cisco). *Intermediate experience installing and configuring multipathing software (EMC Powerpath, HPUX Pvlinks, Veritas DMP, HDS DLM) *Intermediate knowledge/experience designing and deploying local/remote mirroring solutions for backup and disaster recovery. Knowledge of SRDF, Truecopy, Timefinder, and Shadowimage. HORCM knowledge a plus. *Provide NAS Level 3 production support including accurate problem identification, ticket documentation and customer/vendor engagement *Provides management with strategic and tactical recommendations for NAS environments *2+ years experience with problem resolution in large scale production environment *2+ years experience vendor management *3+ years experience in technical operations *IT Risk Management best practice experience *Excellent customer service knowledge *AIX/Solaris/HPUX & Windows Netbackup Media server problem management experience *VCS Unix clustered Netbackup Master server problem management experience *IBM automated tape library & STK silo problem management experience *Experience with ARX (Acopia) a plus If you are interested in hearing more about this SAN Production Support Engineer opportunity please send an updated resume with the best time to be contacted to email@example.com.
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