Yoh has a nine (9) month contract opportunity for a Product Support Engineer to join our client in Hillsboro, OR. Job Responsibilities: - Product Support Engineer role will encompass all aspects of the technical support for the Wireless Networking and Graphics products. - Product Support Engineer will conduct training on problem issues. - Product Support Engineer will coordinate the creation of content, publish training online, and deliver the training. - Product Support Engineer will conduct monthly analysis and reporting of Chats / emails on volumes and satisfaction surveys. - Product Support Engineer will interface with other team members to help with web content creation and update CMS docs, Sighting Replication. - Product Support Engineer will handle escalations from Call Center, reproduce escalations, create a Sighting ticket and own the ticket to resolution. - Edit / Review / Promote Articles created by team members . Job Qualifications: - Working knowledge of basic computer components such as: - Memory, process, USB, and chipset serial ATA. - Advanced knowledge of graphics driver installation and configuration issues, Ethernet client configuration and Advanced Wireless connectivity. - Understanding of how to install and configure motherboards, upgrade BIS. - Three plus years of Hardware Repair / Technician experience. - Experience with A+, CWNA, CCNA, and CNE r MCSE. - Working knowledge of PCI, PCIX, PCIE, PCMCIA device installation and configuration. - Working knowledge of VPN software and configuring wireless routers with security, Ethernet packet structure and TCP / IP protocols, IEEE 802.11 standard, and Unix / Linux. Discover all that's possible with Yoh. Apply now. Recruiter: Aleks B Phone Number: 602 384 2506 Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company. If you are seeking workforce solutions in the IT sector, see our comprehensive IT Staffing Resources . Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Ref: 1002960 SFSF: ENG