Network Support Engineer
Location: Durham Status: Contract Compensation: $35.00 per hour Education Level: Not Specified Network Support Engineer 3 year contract located in Durham, NC Local candidates are preferred.*SHIFT IS TO BE M-F 3:00 PM to 11:00 PM (Pending business needs) The Network Support Engineer will be responsible for providing Tier 2 network operations support for a complex enterprise WAN and LAN network.1. You will supplement current staffing for a 24x7 operations team on a long-term contract. You must be available to work any shift on a rotating basis (quarterly). The perfect candidate must have experience with Cisco Routers and Switches, you will serve as the primary client interface, responding to customer requests and proactively notifying customers of problems and the impact on the customer business. You will act on the customer's behalf in handling problems and making decisions, have a strong understanding critical items and priorities, monitor the ticket queue for incoming tickets, update tickets in accordance to Service Level Agreement requirements and if necessary, escalate based on severity levels, and monitor customer devices. Additional responsibilities include troubleshooting and identify sources of problems, resolving basic configuration problems concerned with the service line being supported (server, LAN/WAN, voice, etc.), manage circuit providers for break/fixes (including collaborative troubleshooting and problem resolution) and verify successful fixes, manage equipment and service vendors for break/fixes (including dispatch, collaborative troubleshooting and problem resolution) and verify fixes are successful, coordinate referrals and collaboratively troubleshoot with other operations groups, request assistance from subject matter experts when needed to speed problem resolution, and resolve chronic problems. This Engineer will serve as the primary client interface during complex outages and take responsibility for understanding and reviewing action plans for planned and unplanned changes to client network/infrastructure. Skills: 1) WAN Intermediate Required 2) LAN Intermediate Required 3) Cisco hardware Intermediate Required 4) Telecomm Intermediate Required 5) IP/TCP Intermediate Required 6) BGP/OSPF/EIGRP Entry Level Required 7) Packet analysis Entry Level Desired 8) VoIP Entry Level Desired 9) ATM/Frame-Relay Intermediate Required 10) Firewall/Security Entry Level Desired Application Requirements Client will only consider local candidates. Client will not accept subcontractors You must be authorized to work in the U.S. on a Full time basis. Required Qualifications: Security OSPF VoIP (Voice over IP) WAN ATM Cisco Eigrp LAN Firewall analysis and design BGP Frame Relay TCP/IP Benefits/Perks Medical Dental Vision and Life Insurance for Full-time W2 Consultants. Supplemental Disability and Long-Term Care Insurance Dependent Care Assistance. 401(k) with Roth feature. Free e-Learning Courses About MATRIX Whatever your career destination, we're how you get there. For more than 27 years, MATRIX has placed talented contract and permanent IT professionals like yourself at thousands of top-notch organizations throughout the U.S., ranging from Fortune 50 to small IT shops across all industries. MATRIX surrounds you with personal services from assistance with your resume and interviewing skills, to background information on the companies you will interview with, and more. Once you are onboard as a MATRIX consultant, we offer outstanding benefits, a 401(k) program (or plan), discounted training, and other valuable incentives. Apply today at MATRIX. Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.
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