Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. May require a Bachelor's degree in a related area and 7-9 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and per-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. RESPONSIBILITIES: Analytical: Document business process flows with expected SLAs for mobility inventory processes. Analyze and identify inefficiencies in existing mobility business processes, design better processes to solve the inefficiencies, and get buy-in from participants to adopt the new processes. Operational: Maintain accurate inventory of all PPD-owned mobile devices and accessories. Manage the device spare pool inventory and reordering process, based on weekly reports of the current status of all PPD-owned devices and accessories. Manage the project to follow up on lists of folks who have not installed GOOD on their device when such lists are passed to us by GIS. Follow up with users who use install GOOD on their personal device, which is in violation of policy. Evaluate and respond to requests for iPads from those not clearly qualified to get iPads or PPD-funded iPads. Ensure that any PPD devices issued to employees who transfer out of PPD are retrieved and returned to PPD's spare pool inventory. Ensure that any PPD devices issued to employees who terminate are retrieved and returned to PPD's spare pool inventory. Monitor turnaround on iPad requests and ensure that they are meeting SLAs for that user group. Monitor turnaround on PPD iPads in Apple Care and ensure that they are returned within a reasonable timeframe. Ensure that PPD mobile device and accessory inventory in J28 is segregated from that of other divisions. QUALIFICATIONS: Extreme attention to detail Experience redesigning business processes, and documenting them using VISIO. Strong interpersonal and communication skills. Persistence in following up on open items. Takes personal accountability for finding answers and information and fixing process problems. Excellent organizational, analytical, and problem-solving skills. Proficiency with MS Excel, MS Word, and VISIO Cares about the work, and gets it done Additional Preferred Qualifications: At least 6 months working as an employee or contractor Mobility experience SKILLS NA Synectics is an Equal Opportunity Employer.