General Position Functions: Provide third tier technical support to both IT and enterprise customers. Identification and resolution of individual and system issues which result in or potentially result in disruption to services provided. Participate in internal and external projects, reactive and proactive maintenance, sustaining, and break- fix activities. Participation in on-call rotation. Ability to respond to on-call requests within the on-call response guidelines. Understand and operate within company policies and procedures. Participate in cross training and mentoring as necessary to facilitate communication, career development, and system coverage. Project participation will range from small to large in scope. Perform software installations and upgrades during weekend maintenance window. Requirements: 5+ years experience with Citrix Presentation Server 4 and above, preference towards Presentation Server 4.5 and/or XENAPP 5.0 2+ years experience with XenDesktop 4 or 5 5+ years experience Citrix Web Interface, Monitoring Tools (Citrix Edgesight), and Remote Access 5+ years experience with application installation and how it interacts with the Citrix Application (registry, file system, etc). Preferred Skills: Windows Server 2003 32 bit and 64 bit and above preference towards Windows Server 2008 - strongly preferred Wide range trouble shooting skills involving, Active Directory, storage, security, DNS/DHCP, DFS, printers, etc Experience using Citrix with both engineers and engineering applications XenDesktop 4 and 5 XenApp 6.5 Experience with Vmware Vsphere or other hypervisor and desktop provisioning. Experience with Blade or Rack mounted workstations, Experience with thin clients (setup, configuration, and management). Experience with other remote protocols (ie: RGS, PCOIP)