SUMMARY OF JOB PURPOSE Under the general direction of the Computer Network Technician Lead, installs repairs and supports County computers, and provides technical support functions for computer users; monitors network, troubleshoots problems and provides system maintenance services. ESSENTIAL FUNCTIONS 1. Provides advanced technical support, training and assistance to staff in County departments on existing personal computer hardware and software applications; analyzes problems and implements solutions according to Department procedures; instructs users in the use of equipment, software, and manuals. 2. Responds to calls for assistance; performs computer trouble-shooting to diagnose operating problems; analyzes personal computer and peripherals' functionality; identifies, locates, resolves and repairs problems within scope of authority; documents call records and results. 3. Monitors network environment; resolves configuration and connectivity issues, and other traffic, security and access problems. 4. Monitors, repairs and maintains network infrastructure components; trouble-shoots network to diagnose system problems; identifies, locates, resolves and repairs problems within scope of authority. Installs, configures, and maintains networking equipment including firewalls, routers, switches, hubs, and WAN connectivity devices. Ensures network integrity and security are maintained. 5. Installs, configures, and maintains networking equipment including firewalls, routers, switches, hubs, and WAN connectivity devices. Ensures network integrity and security are maintained. 6. Installs and configures software upgrades, file sharing and domain security protocols. 7. Maintains accurate reports of malfunctions; provides referrals to supervisor when problems occur which are beyond the proficiency of the Technician; tracks the problem until it has been resolved. 8. Maintains and updates computer systems; installs software upgrades, enhancements and revised functions; documents work performed. 9. Detects and corrects hardware and software errors; provides solutions to correct errors. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School Diploma, or equivalent, and four (4) years of computer systems experience involving technical support and network administration; or an equivalent combination of education and experience that could provide the required knowledge, skills, and abilities. Associates Degree in Information Systems is preferred. Desired skillsets include training and experience with any of the following enterprise-wide applications: VMWare VSphere 5 ESXI, Altiris Client Management Suite 7.1, CommVault Simpana, Sunbelt Exchange Archiver, Sunbelt File Archiver, and Microsoft SQL Server. Join TEKsystems() and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V