French Customer Service (Publishing) Oxford
Our client is a global player with their their UK headquarters in Oxfordshire. They are now looking for a French speaking Customer Service Advisor who also is fluent in English. Candidates will be working as an integral part of their Global Customer Service departments. The role will be to deal with both internal and external customers, to respond to queries by using phone and e-mail. You will be working according to service levels, making sure you provide a good customer focus at all times. Candidates must be able to escalate any problems to the relevant departments. Candidates must have a customer focus, be accurate and articulate and be able to build continuous relationships both internally and externally. Be able to work in a team and show flexibility. You should also have excellent language skills, particularly written and spoken level French. You should be a competent Microsoft Office user.
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