MAJOR RESPONSIBILITY * Primary responsibilities will be collections, customer servicing, and other loss mitigation or recovery activities * In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer * This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts * Will understand and educate customers on account terms and alternate payment programs and methods QUALIFICATIONS * At least 1 year past experience in Collections is desired, preferably with Customer Service experience * Must possess above average communication skills including the ability to discuss the customer personal and financial difficulties * Must demonstrate the ability to analyze and negotiate payment arrangements in a fast paced environment * Strong desire to resolve customer issues a must * Reliable internet connection, headset and computer system Desired Skills: Bookkeeping Negotiation Accounts Receivable Customer Service collections Keywords: Billing & Collections