Italian speaking Customer Service Representative Location: South West London, Surrey Type: Temporary � 4 week assignment � immediate start Salary: �10.00 � �12.00 per hour plus holiday Client Profile: Are you a proven customer service professional, who is passionate about delivering an unrivalled customer experience? Do you have experience of, or are you interested in an office-based customer service role servicing the healthcare industry? Are you fluent to business level in Italian and English? If the answer to the above is yes, then we need you! My client is an ambitious organisation aiming for global recognition in their field, with a passion for developing true customer partnerships. We are looking for a Italian speaking Customer Service Representative to play a key role in prompt, professional and efficient management of customer enquiries. Role Description: -Personally providing an exceptional level of customer service and achieving sales and service KPIs -Prompt management of customer queries and orders -Supporting the order to dispatch process with timely delivery to customers -Effective management of customer complaints, ensuring the lasting impression is positive -Ensuring the highest levels of accuracy and data integrity -Escalating issues in order of priority to ensure a quick and definitive outcome -Working in a busy and pressurised team environment to deliver an outstanding service -Taking ownership of your own personal progression and development in the role/company Person Specification: The successful candidate for the role of Italian speaking Customer Service representative must possess the following key attributes: -Full business fluency in Italian and English, both written and verbal -Educated to A level/degree level or equivalent -Experience working in healthcare, pharmaceutical or medical customer response roles is preferred -Demonstrated keyboarding and PC literacy skills are critical (MS Office, Databases, Word, Excel) -Highly organised with a real sense of urgency -Able to articulate yourself clearly and confidently with customers and internal colleague alike -Professional, methodical and mature outlook on work ethics and customer service provision -Reliable and punctual Additional Information Talent Quest Ltd is a specialist recruitment consultancy service specialising in Digital, Media, Creative, PR, Marketing, Market Research & Insight as well as multilingual & supporting functions. Registered offices in the UK. We are also members of the Recruitment and Employment Confederation (REC) and adhere to strict professional practice. We always strive for the highest standards of service however, with the number of applications we receive for some of our vacancies, it is not always possible to get back to everyone individually. If you do not hear from us within 4 days, it means in this instance your application has not been taken any further. We hope that you will apply again for any positions that interest you in the future.