Network Engineer / Customer Support Engineer
Hi, Please respond with Hourly Rate, Availability, Visa Status and detailed Resume ASAP to firstname.lastname@example.org for my below DIRECT CLIENT requirement. Role: Network Engineer / Customer Support Engineer Duration: 6 - 12 Months Contract Location: San Jose, CA Start Date: Immediate No.Of.Positions: 6 NOTE: Local candidates only Responsibilities: --Provides second/third level technical support for Carrier Services technologies to Cisco customers, partners, account teams, and other TAC engineers --Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. --Provides technology/product training and intellectual property material as required. --Acts as focal point for large account network problem resolution. --Effectively utilizes moderate to complex lab setups to recreate and solve problems. --Submits complete and correct bug reports in area of expertise --Interacts/collaborates across technology teams and development teams at peer level.. -- Works with Cisco’s carrier services gear including Cisco Switches, Software, and Protocols. --Typically interfaces internally with CSEs, SEs, NCEs, and internal engineering departments. Required Skills: --Working knowledge of TCP/IP, basic routing/switching, and network troubleshooting across Cisco platforms. --Minimum 2 years working knowledge of the networking industry, products and protocols. --Minimum 2 years of experience deploying, configuring, supporting, troubleshooting, debugging and administering several WAN technologies/protocols such as Service Control Engine (SCE), Intelligent Service Gateway (ISG), Circuit Emulation over IP, QoS, DSL, ISDN, DDR, POS, SONET, HSSI, HDLC, ATM, PPP, Frame Relay, T1, T3, VDPN, L2TP and NBAR Desired Skills: --Ability to configure, analyze and troubleshoot highly complex networks. --Proven crisis management skills, and the ability to excel under pressure. --Ability to work on complex problems where analysis of situations requires in-depth evaluation of factors. --Strong WAN knowledge as this position will primarily focus on supporting Cisco's WAN products. --Knowledge of WAN solutions and the ability to independently troubleshoot complex WAN networks. --Strong documentation skills--to be utilized for case management, knowledge capture, defect management and Trainings. --Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone. --Very strong Problem Solving skills--will be utilized often as this position covers most WAN technologies. --Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve. --Unix/Linux knowledge and shell scripting skills are a plus. Typically requires BS in CS or EE or equivalent plus 4-7 years related experience. CCIE desired. -- Warm Regards, Anna SACC Inc, Work: 201-448-1241 | Fax: 650-529-7214 Email: email@example.com URL: www.saccinc.com
San Jose, CA
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