Customer Service Redditch Fixed term contract 9 Months weekends 9 months FTC role - £6,280.56 pro rata I have an exciting opportunity for a customer service advisor to work for a leading retailer HO based in Redditch The purpose of this role is to ensure customers remain my clients number one priority by taking pride in the service they provide and to develop a 'first contact resolution' ethos. Develop and maintain positive relationships between my client and its customers, by acting as a point of contact and resolution for customer enquiries and concerns. Working as part of the Customer Contact Centre, looking after the needs of the customers, stores, suppliers and all associated functions, to deliver a satisfactory outcome. Benefits include on-site parking. Customer Service duties include; " To be the first point of contact for Halfords remaining professional at all times, showing empathy and providing the highest level of service to our customers " To deal with all daily enquiries and/or complaints generated by customers & stores through phone contact, e-mail, white mail, store portal or social media " Provide a professional and timely response/resolve to customer concerns and enquiries " To ensure calls are answered within the agreed SLA's " To actively seek to respond/resolve all enquiries & concerns within the set SLA's " To ensure that all customer contact is logged, as appropriate on the system " To update the system with additional customer contact and log/conclude any enquiries/complaints in real time " To liaise with the technical team, product suppliers and legal sources to further investigations if necessary to resolve a concern or claim " To ensure customer contact, if escalated is directed to the correct Customer Services Supervisor and/or department in line with the escalation policy " Actively use customer concerns to convert customers to promoters and use every opportunity to 'rescue' sales where necessary " To primarily support the Customer Services Supervisor but also undertake such other duties appropriate to the post that may be required " Have a basic understanding of the Sales of Goods Act and Consumer Legislation " Excellent Customer and communication skills, both written and verbal " To be able to demonstrate experience of dealing with difficult individuals whilst remaining professional, tactful and calm at all times " Able to work effectively as part of a team " Excellent administrative skills with the ability to prioritise your workload effectively with pace and urgency. " A good working knowledge of desktop and database applications is required If you think you have the skills and experience please email your CV to danielle.lawlor@pertemps.co.uk Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors. If this particular vacancy is not of interest to you, we have other opportunities available in these sectors at www.pertemps.co.uk Seeking temporary work? All Pertemps flexible employees receive a guaranteed hour's contract of employment and enjoy company benefits, so register online today! --------------------------------- Pertemps is an Equal Opportunities Employer