An exciting opportunity to temporarily join the rapidly growing Commodities business working within the operations department in a popular investment bank, located in Bournemouth. Description: The team cover both EMEA and a North American client base. Issuing invoices, contacting clients to agree settlements via incoming/outgoing communication via telephone and email. Investigating queries on all trades prior to Settlement - liaising with the business (front/middle office and marketing teams) to effectively and efficiently resolve any issues and to ensure that the settlements are agreed on a daily basis. Completing all confirmation of settlement invoices on a day-to-day basis and supporting all month-end activities. Release of all payments in a controlled and timely manner, adhering to currency cut off times. Escalating issues to management as appropriate. Applications used within the group are the front, middle and back end system, ENDUR, Invoicing system Lotus Notes and payment system STS. Key responsibilities: Ensuring all deadlines are met and for escalating issues in a timely manner. Ability to challenge current processes and identify process / control improvements and implement Have a professional and client focused approach to their role. Controls and risk focus to ensure the team is operating at the highest compliant standard. Not afraid to regularly liaise with senior individuals within the business with regards to open items or queries. Key Skills: Proven ability to build a strong rapport with customers and colleagues alike Works effectively and efficiently with a focus on detail and accuracy Able to effectively communicate both written and verbally Excellent Telephone Manner Knowledge of commodities products or Investment bank instruments would be beneficial but not a necessity Benefits: Low cost shuttle bus available in Bournemouth and Poole areas as there is no onsite car parking Competitive day rates Details: Temporary assignment for 6 Months £110 - 120 per day Mon - Fri Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk