Level 3 Technical Support – Support technician responsible for daily operations, installation and troubleshooting Servers, LAN and WAN environment, Desktops, Laptops and Printers.   Work experience requirements ·         Responsible for local coordination, installation and ongoing support of various computer systems. ·         Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows XP. ·         Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows XP, install and configure Windows 2003 Servers (HP). Strong troubleshooting capabilities are required. ·         Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing.  Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment ·         Strong Project Management skills a plus.  Requires the ability to create and manage project activity. Ability to take direction as well as being a “self-starter” ·         Candidate should be able to work under pressure.  L3 has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution ·         Candidate will work directly with Administrative Staff to identify issues and develop/implement countermeasures. ·         Strong proficiency in written/verbal communication skills ·         Team player with ability to multi-task, follow direction, and learn quickly ·         MCSE and other Microsoft or Cisco certifications preferred ·         Lotus Notes knowledge a plus ·         Provide 24 hour on-call coverage