Responsibilities:        Provide excellent customer service in a call center environment Responsible for professionally answering incoming calls, returning calls and making outbound calls as needed Constantly meet established productivity, schedule adherence, and quality standards Resolve customer/employee inquiries Identify and escalate priority issues Complete required call logs and reports as needed Soft sales; consulting with and educating employees on various products   Respond to Employee and Client Calls: ·          New Hire Enrollments ·          Qualified Life Events Changes ·          Benefit Questions ·          Online Enrollment Support/Website Navigation ·          Beneficiary/Address Updates ·          Claim Resolution/Advocacy     Qualifications : ü        MUST be Bilingual (Spanish / English Speaking) ü        Previous Benefits or Insurance background preferred ü        Health insurance knowledge preferred ü        Ability to acquire and maintain Life and Health license ü        Familiarity with computer and Windows PC applications, which includes the ability to learn new computer system applications ü        Ability to navigate a computer while on the phone ü        Ability to multi-task, including the ability to understand multiple products and multiple levels of benefits within each product ü        Ability to problem-solve, use good judgment and remain customer-focused ü        Excellent verbal and written communication skills; excellent listening skills ü        Excellent organization skills and attention to detail ü        Ability to work in a team environment ü        Ability to remain focused and productive each day with a high energy level and stress tolerance ü        Minimum education level: high school diploma ü        Available to work 40 hours per week anytime within the operating hours of the site (8AM-7PM) ü        Prior stable work history