IT Application Support - Level 2
Experis is seeking multiple Level 2 Support professionals to be responsible for IT secondary support for a very large Fortune 500 client in Tampa Bay. These positions will sit in Tampa, FL and exist in a contract capacity with potential of permanent status at a later date. These positions will support for mostly internally developed applications. The technologies most widely used will be: Microsoft .Net SQL Server Note it may also include some Websphere or other 3rd party applications or technologies. The skill set needed is general computer familiarity, the ability to learn new applications quickly and thoroughly, good communication skills and great people skills. Job Description: The positions mainly involve advanced user guidance (non-scripted); reporting; technical administration; post-fix solution (application) system testing. This is the second point of escalation when the problem or issue cannot be resolved by First Level Support. Application Support is responsible for the maintenance and support of firm applications. This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges, delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source. Position/Program Requirements: Working technical knowledge in information technology as well as a detailed knowledge of the function of applications. This includes an understanding of application purpose, capabilities, limitations and common business usage. Prior experience in application support with industry knowledge of ITIL service management principles. Demonstrated organizational understanding of information technology, including the function and specific processes associated with the various applications. Extensive knowledge of a variety of Microsoft based applications, including but not limited to: .NET Technologies and SQL Server. Skills Preferred: Demonstrated communication skills. Proven ability to troubleshoot and provide solutions for technical questions and issues or routes to appropriate escalation group. Ability to deploy candidate versions of applications to staging environment for testing and UAT and to production as scheduled following relevant change control process Ability to effectively use all support tools available and demonstrates knowledge of available resources. Proven ability to work with a team to resolve Level 2 application support issues, or to provide technical insight to issues managed by other teams. Key interactions include Other resources within the Level 2 support team, Level 3 support team members, members of the demand organization, end users, key facilitation teams such as Major Incident Management, Change Management, Help Desk, Monitor and Respond, and any other of a host of stakeholders for a particular application or environment. You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. If this is what you see for yourself, you need to talk to Experis. Through our reach and resources, Experis brings you career options you couldnt find on your own. Were experts at placing each of our candidates into his/her dream job one perfectly matched to skills, ambition and lifestyle. We've got the right opportunity. Tell us why you're the right person. Apply today!
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