Desktop Support Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The candidate will provide the following technical support services: Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and software applications at assigned site(s) Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, BlackBerry cell phones, and peripherals Assist in maintaining an inventory of IT hardware and software assets Conduct end user technical training as needed Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals Answer calls and respond to emails related to IT support Use remote access software to troubleshoot technical problems Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution Setup projectors and video conferencing equipment The candidate should possess working knowledge to install, configure & troubleshoot: Microsoft Windows XP/Windows 7, Office 2003/2007, Outlook/Exchange, Project, Visio, IE, Printers, and desktop/laptop hardware components. Desirable Skills/Experience: Experience configuring and troubleshooting smart phones Knowledge of remote desktop access software preferably Bomgar to troubleshoot issues; remotely working knowledge of local and wide area networking experience and knowledge of Microsoft Windows Server Knowledge of approaches, tools and techniques for recognizing and resolving technical (hardware, software, application) problems Certified in either A+, MCP or MCSE Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Ability to multitask and perform in a high-paced/high-pressure environment Ability to work independently or within a group to resolve an issue Ability to communicate with different levels of the organization Strong team player with service-oriented attitude and customer focus Ability to provide effective and efficient real-time support for a variety of desktop computer, and users proven experience with solving computer related issues via the phone or remote desktop
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