TAD PGS, INC. is currently seeking an Operations Manager for one of our clients in Colorado Springs, CO. Security Clearance Requirement: DoD Secret Duties and Responsibilities: Attends government and contractor staff meetings; briefs operational system status, accomplishments, problems and requests Acts as a liaison between credentialing program offices and the CSOC Operations mission. Liaison duties encompass handling problems, changes, updates, procedures, adding new programs and format of data concerns with the individual programs Acts as a liaison and maintains working relationship between Government IT Manager, Vetting Supervisor and the CSOC IT Operations group. Ensures communication on new requirements, and changes are fulfilled to customer satisfaction. Documents all new requirements, and changes in problem reports by either the Vetting Supervisor or Operations Manager. Reviews resumes, conducts interviews, determines external candidates and executes staffing; manages all staff activities for 14 employees. Handles process improvement and disciplinary actions. Provides training plans for operations staff as new requirements are determined by mission objectives requested by government staff. Updates procedures and documentation. Provides monthly project management review metrics, to encompass, system maintenance activities and data load metrics. Performs on call 24/7 duties for mission support contact on system failures, problems, and issues. Reports all issues to government contact, site manager and system manager. Provides briefings for onsite visitors on mission tasks and accomplishments, and data flow. Must be willing to act as a Shift Operator as mission needs require (24/7 support). Ensures shift coverage is provided by operations staff 24/7, manages schedule activities and government concerns on staffing limitations and needs. Will work in concert with accounting reporting issues, time tracking, and vacation approval. Responsible for maintaining large network infrastructure, architecture, software applications and system administration. The manager is responsible for maintenance deployment schedules in a high intensity IT environment. May act as an alternate for the Systems Manager. Will be required to report to work on short notice at times. Contributes to Statement of Work (SOW) revisions and approvals for current workload and new SOW requirements. Will be required to make decisions in a short time frame and provide workaround solutions to problems to enable mission success. Minimum Requirements: Must be able to communicate effectively in oral and written expression. Must have excellent customer service skills; be polite and willing to handle all tasks that are required to accomplish mission objectives. Configuration Management (CM) experience or knowledge to aid with process improvement. Has ITIL v.3 experience. Experience with VISIO to create process and data flow diagrams. Has expert level experience with Excel wit ability to provide graphical data metrics. Expert experience with MS Office 2007 Help Desk Support or Information Management Experience as a Systems Administrator IT Monitoring Software TIVOLI or HP Open View Remedy/ClearQuest ticketing system Ability to overcome and adjust to new and or altered procedures Attention to detail and multitasking skills required Preferred Skills: Experience with: XML, SQL, and large database systems Visual Basic Editor - (Intermediate) Macro coding Unix/AIX (Intermediate) Education/Certification Requirement: BS in related discipline and 7-10 years of experience TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve. A wholly owned subsidiary of the Adecco Group, the world’s largest workplace solutions provider, TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance. Apply Online About Adecco North America Adecco is a Fortune Global 500 company and the world leader in workforce solutions. Our comprehensive service offering includes temporary and contract staffing, permanent recruitment, outplacement and career services, training and consulting. Keywords:
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