Communications Analyst Overland Park, KS YRC Worldwide, located in Overland Park, Kansas is looking for quality candidates to fill their rapidly growing teams - All positions are on-site. 3192-1 – Systems – Communications Analyst – 6 Month Contract to Hire converting around 55-58K Position is responsible for providing Tier 3 level support for technology infrastructure, customer issues and requests. Acts as an advocate for the customer ensuring proper focus is maintained and attention brought to customer needs. Utilizes effective communication and expert technical skills to ensure timely and effective resolution of complex incidents, requests, and project activities. Serves as a liaison to team members and support groups for complex issues, customer service, and technology best practices. Assists in establishing and refining infrastructure and service management strategies and direction. 1. Computer knowledge, Microsoft office (Word, Excel, Access) 2. Windows Mobile operating system - preferred 3. Mobile Device Management experience 4. VB.NET experience 5. Customer service experience 6. Good written and oral communication skills This position is for Tier 3 technical support. Support of all Mobile devices, handhelds, cellular coverage, push to talk application and hardware support. US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1B candidates at this time Benefits: During the contract period, you may opt for family health, dental and vision benefits through Humana which Veracity covers the full family at 50%. In addition, there is no waiting period - benefits begin the first day of the month following your start date. Once your contract is completed and you are converted to a full time employee, a full benefit package will be offered through YRC avoiding any lapse in coverage.
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