Technical Support (Help Desk/ Desktop) Analysts
My client, a well established company, is seeking Technical Support Analysts, that involves providing telephone support and hands-on desktop support. Requires team players, one who is bilingual Spanish, who can work in a fast paced, professional environment, and wants a diverse technical environment at a global company. The ideal candidate will provide hands-on desktop support with strong phone support responsibilities to employees via phone, e-mail and at the desktop. Requires an excellent work ethic and attendance record, and you will support internal customers throughout Canada, U.S. and South America. This position offers challenges and you will learn new technologies. Requirements: Strong PC/Desktop Support Technician who has excellent customer service/phone support skills Minimum of 2 years Help Desk/Call Center experience with strong experience resolving software and hardware issues Strong IT phone support in a diverse environment. Proficient in supporting Microsoft applications MS Office, Active Directory, Windows 2007/XP and Windows 7, limited support for Lotus Notes Should have light networking skills and should be able to troubleshoot network connectivity issues (DNS, DHCP, TCP/IP). Unix, mainframe, telecom, and other company specific systems a plus user/account maintenance Must have extensive experience building and configuring desktops and configuring laptops; duties will include building desktops and shipping to staff throughout the Americas The shift will be rotating shift Monday to Friday from 8 a.m. – 8 p.m.; requires alternating shifts: 8-5, 9-6, 10-7 and 11-8. On call for after hours support 1 week per month. For immediate consideration, please submit your resume to: ITSupport@career-direction.com Thank you.
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