Your responsibilities: - Respond via email on all business days to customer inquiries, using Gmail and OsTicket - Make any changes needed to orders and assist customers with order related questions - Social Media management for customer service inquiries Your qualifications: - Must be available on USA business days - Must be fluent in English - Previous experience as a virtual assistant is preferred - Previous experience with Osticket is preferred - Broadband Internet connection - Strong understanding of online communication tools - Ability to meet deadlines - Strong communications skills and attention to detail a must - References or an established reputation on Freelancer I hoping to increase the number of hours within 1 month, up to 40 hours per week. Keywords: Customer, Networking, Virtual, US, Processing, Support, Assistant, Order, Social, English