Manager of Technology Services
This position is responsible for daily management of Infrastructure Technology Engineering. This role will be responsible for supporting various projects that include key infrastructure upgrades and implementation of new technologies. This position will also serve as an escalation point for all technology issues related to core IT infrastructure. Key skills for success in this position are advanced product knowledge in a complex, enterprise infrastructure. This role will be responsible for managing change and timely problem resolution working with end customers, PMO and vendors. Change coordination of business unit and infrastructure projects is key. The individual should be prepared to bring added departmental efficiencies and best practices to enhance the effectiveness. Advanced management and written and verbal communication skills are required as this position interacts with all levels of the organization and represents to external vendors and partners. This individual will also act as a consultant for technology fit for new project initiatives, participate in strategic planning for product technologies with the Architecture group and communicate to key stakeholders product roadmaps and recommendations. Requirements 1. Expert management skills including associate coaching, feedback, monitoring, task assignment, development/performance management with onsite and remote associates. 2. Bachelor’s degree in computer science or a relevant field required (at the manager’s discretion, additional equivalent experience and relevant technical certifications may substitute for the degree requirement) 3. Requires a minimum of six years of experience in IT infrastructure and associated technologies. 4. Advanced knowledge in designing, testing, scaling, troubleshooting, and analyzing complex systems. 5. Knowledge of technologies from multiple vendors such as Dell, VMWare, Microsoft, Oracle, F5, and Riverbed. 6. Knowledge of technologies such as application and server virtualization, Application hosting, Server management, monitoring, Windows, Linux and Unix. 7. Ability to make appropriate decisions considering the relative costs and benefits of potential actions. 8. Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations. 9. Evidence of successful management of critical system infrastructure. 10. Participation in Oncall escalation working with associates to achieve quick resolution.
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