Weekend Shift! -- 7am to 8pm Friday, Saturday and Sunday Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Support Engineer for a contract to hire assignment with one of our premier technology clients in Research Triangle Park, NC. As a Technical Support Engineer you provide support for diagnosing, reproducing, and fixing software and hardware issues. You will troubleshoot protocols running on storage hardware to assist customer with problem isolation and resolution. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges. Essential Functions: * Resolve problems via the telephone, the web or Autosupport. * Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans. * Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues. * Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications. * Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise. Requirements: * Good written and verbal communication skills. * Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations. Must have at least 1 or more areas of expertise: * SAN * NAS * Filer or storage technologies * NFS, the UNIX remote file sharing protocol * CIFS, the Windows remote file sharing protocol * TCP/IP * Networking * RAID * Microsoft Exchange and/or Veritas software. * Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. * Creative approach to problem solving.