Technical Support Analyst Job
Yoh has a contract-to-hire job opportunity for a Technical Support Analyst to join our client in Washington, DC. Job Responsibilities: - Repair of PCs and peripheral equipment and maintenance of software. - Tracking and documentation of all reported problems and service requests. - Follow up with a weekly survey of customers (e.g, telephone, email, web-based and/or paper-based surveys). - Troubleshooting / correcting user problems with hardware and software. - Installation of new equipment and preparation of old equipment for surplus. - Analysis of trouble calls, which includes determination of trends and developing proactive solutions to preclude proliferation of the problem trend. - Physical inventory IT (Information Technology) asset management. - Installation / configuration of hardware and software to include desktop computers, monitors, scanners, printers, and laptops. - Development of Standard Operating Procedures (SOPs). - Provide assistance in the development of standardized reports and reporting procedures. - Conduct feasibility studies and needs analyses of new hardware and software. - Coordinate with the Washington, DC Customer Support Center Manager and other OITS support teams to provide improved communication and service to OITS customers. Job Qualifications: - Bachelor's degree in Computer Science, Information System, Engineering, Business or related field. - Five years of experience in a related field. - Microsoft Certified IT Professional certification (MCITP) is preferred. - Strong customer support skills, use of ticket management system like Remedy, Clarify, FootPrints, etc. is desired. Discover all that's possible with Yoh. Apply now. Recruiter: Kelly Burkert Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading workforce solutions . Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Ref: 1003438 SFSF: INFOTECH
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