Senior Call Center Engineer
Senior Call Center Engineer with working knowledge and background in Call/Contact Center technologies, Cisco IPT, Genesys 8.x to support design, planning and POC for network infrastructure and architecture. Position requires working knowledge of CTI, Outbound, IVR, Call Recording (NICE and/or Verint), Voice Analytics, Softphone, SIP, WFM, Desktop, Real Time and Historical Reporting with very high volumes and large databases. Experience with Multi-media, Session Border Controller (Sonus), email, Chat, InfoMart, Advisor and TDM to VOIP migration experience is a plus. Works closely with technical staff in application development team, lab and network services to support the technical system design, systems testing, integration testing, quality assurance testing and user acceptance testing. Supports capacity planning and the development of long-term strategic goals. Conducts research on emerging products, services, and standards. Responsible for overall design, organic growth and third level help desk support. Ability to conduct research into hardware and software issues and products. Ability to present ideas and solutions. Acts in the highest level technical role as an individual contributor Platform and Skill Set Expertise: Network Administration : Cisco
Related projectsSearch for freelance jobs
can’t wait for more clients
and advertising. Thank you."