This is an OPEN-ENDED long term contract with a large retail client in Columbus, OH. A degree in Information Systems is required. Experience troubleshooting applications is also required. - Central point of contact for service providers and users. - Manages Service Requests and Incidents. - Provides level 1 support for repeatable process transitioned from level 2 and 3 service providers. - Maintains document repository for a contacts and support documentation. - Routes Incidents to appropriate service providers and escalates as needed. - Provides an interface to Known Error, Problem, Vendor and Change Management. - Performs routine service desk tasks including but not limited to answering phone calls, responding to emails, account provisioning, account terminations, password resets, and general troubleshooting. - Tracks and communicates incident and problem ticket updates. - Provides level one triage, trouble shooting, resolution and escalation as per service levels and documented processes. - Commitment to delivering exceptional customer support with a high level of professionalism and responsiveness. - Other duties as assigned by management. Join TEKsystems() and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V