Monday through Friday First Shift Helpdesk Technician Job Description Our customer in Owings Mills has an immediate need for a seasoned Helpdesk Technician to join their Enterprise Helpdesk. The primary responsibilities of the position will include: - Support customers on the phone and via emails taking customer calls and responding to e-mail inquiries - Trouble-shooting and diagnosis of technical issues. - Maintain objectivity in effective problem resolution. - Escalate problems to Level II and supervisor based on department operations and procedures as necessary. - Handle all incoming technical support problems using Remedy's ticketing system and other systems as required. - Follow all department procedures. - Weekend rotation and overtime required. Top 3 Skills: 1. Windows XP (1-2 years experience supporting / troubleshooting) 2. Microsoft Office Suite (1-2 years experience supporting / troubleshooting) 3a. Internet Browser Experience (1-2 years experience / familiarity with) 3b. Customer Service / Communication Skills (prior customer service experience in any environment i.e. restaurants, call centers, banks, etc.) Why would you want to work for this company? Opportunity to work for one of the largest, most reputable enterprise organizations in the metropolitan area. It is such a large IT organization that there are always opportunities for advancement. Long term, stable contract. Our customer has had a long term commitment to training and developing Helpdesk agents. Great culture Join TEKsystems() and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V