Job Description: Desktop Support The candidate will provide the following technical support services: • Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and software applications at assigned site(s) • Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, BlackBerry cellphones, and peripherals • Assist in maintaining an inventory of IT hardware and software assets • Conduct end user technical training as needed • Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed • Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements • Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals • Answer calls and respond to emails related to IT support • Use remote access software to troubleshoot technical problems • Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution • Setup projectors and video conferencing equipment Mandatory Skill/Expertise • The candidate should possess working knowledge to install, configure & troubleshoot: Microsoft Windows XP/Windows 7, Office 2003/2007, Outlook/Exchange, Project, Visio, IE, Printers, and desktop/laptop hardware components.