Customer Service Representative - Bilingual We have an immediate opportunity for a Customer Service Representative with bilingual (French/English) in the Calgary, AB area. Primary Responsibilities: • Responsible for monitoring and dispatching proper authorities for residential and commercial alarms and contacting appropriate responsible parties. • Monitors MAS system for alarm signals and responds to alarms using the information provided in instruction screens. • Places necessary outgoing calls to verify an alarm, dispatches the proper authorities and notifies responsible parties. • Properly documents alarm handing procedures within the alarm screens. Completes alarm processing in accordance with departmental procedures. Basic Qualifications • External customer service experience required • Call center experience preferred. • Excellent communication skills. • Ability to type a minimum of 35 wpm. • Basic knowledge of computer applications. • Strong organizational skills. • Bilingual French Canadian preferred. For immediate consideration please contact: Lindsy UpStream Global Services Division Software Pundits Reply to: projects@upstreamgs.com www.upstreamgs.com