Senior Computer Support Analyst-67724
Senior Computer Support Analyst to provide support to end-users on a variety of issues. Identify, research, and resolve technical problems while providing customers with prompt, effective and responsive high quality technical support. This position requires versatility, flexibility, and a willingness to work within constantly changing priorities as established by Supply Chain Management (SCM). The analyst will work directly with end-users to resolve technical problems with computer hardware, software and associated peripherals. The analyst shall rely on experience and judgment to plan and prioritize multiple tasks. The ability to communicate highly technical information to a diverse group of end-users, both technical and non-technical is required. The analyst shall recommend solutions while documenting, tracking, and monitoring problems to ensure timely resolutions. Services will be provided using our client’s processes and procedures, programmatic guidance will be provided by our client’s Leads or Managers as appropriate. Requirements: Install, configure and provide technical support to SCM. Install and configure PC hardware and software for various stations, including printers, internet access (for on and off site applications and access), and assists with various migrations. Provide technical support and maintenance to the business systems throughout SCM. Assist in the maintenance of Wireless Networking to include; Technical Support for N Area Warehouse Complex, Subject Matter Expert Contact for Site Help Desk and liaison between SCM and our Information Technology Services (ITS) and Cyber Security (CS) counterparts. Assist in the training of software applications and any associated hardware available to enhance or improve our business processes. Assist with network configuration and administrative duties associated with Windows, Lotus Notes, and Oracle PeopleSoft applications, etc. Identify and implement improvements to hardware and/or software quality and efficiency for end-users. Assist Lead with ordering and maintaining adequate hardware inventory to support departments while staying within budget Coordinate the activities of third-party repair technicians. Qualifications: BS Degree in Computer Science or an Engineering discipline preferred; equivalent help desk, desk-side support, server, and LAN/WAN experience, or a combination of college and work experience will be considered. Minimum of 2 years experience in computer, software and hardware support, including life cycle computer exchange and installation, loading and configuring computers with various software and hardware to specific user orders/needs. In depth experience in one or more of the following technologies: remote access (e.g. Citrix), wireless networking, help desk, desk-side support, and an understanding of networking (LAN and wireless). Experience in data migration and backup, telecommunications concepts, and hardware and software technologies. Demonstrate and possess good analytical ability to troubleshoot complex problems and works well with internal and external customers, team members and support groups. Experience in Oracle Applications – PeopleSoft is preferred. Additional Information: We are unable to sponsor H1B Visa’s and/or subcontract to Third Party Vendors. ONLY W2 contractors should apply. OUTSOURCE provides great benefits to our contractors: Access to Pre-tax Benefits, i.e., Healthcare, Commuter Checks, Flexible Spending Account (FSA), 401k Savings Plan and Direct Deposit. To learn more about OUTSOURCE, we welcome you to please visit our corporate website at www.ocsi.co . Thank you for your interest in our jobs. We look forward to seeing your resume!
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