Help Desk/Desktop Support (A+, MCP, MCSE)
Immediate long term contract opportunity (10 Months) for Help Desk/Desktop Support with Direct Government Client in New York, NY Trigyn's Direct Government Client has a long term contract assignment (10 Months) for a IT Help Desk/Desktop Support in New York, NY. Note: The position will be located at any of the client facilities located in the 5 Boroughs (Brooklyn, Bronx, Manhattan, Queens, Staten Island) Roles and Responsibilities: The candidate will provide the following technical support services: • Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and software applications at assigned site(s) • Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, BlackBerry cellphones, and peripherals • Assist in maintaining an inventory of IT hardware and software assets • Conduct end user technical training as needed • Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed • Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements • Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals • Answer calls and respond to emails related to IT support • Use remote access software to troubleshoot technical problems • Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution • Setup projectors and video conferencing equipment MANDATORY SKILLS/EXPERIENCE: Note: candidates who do not have the mandatory skills will not be considered. • The candidate should possess working knowledge to install, configure & troubleshoot: Microsoft Windows XP/Windows 7, Office 2003/2007, Outlook/Exchange, Project, Visio, IE, Printers, and desktop/laptop hardware components. DESIRABLE SKILLS/EXPERIENCE: • Experience configuring and troubleshooting smartphones. • Knowledge of remote desktop access software preferably Bomgar to troubleshoot issues; • Remotely working knowledge of local and wide area networking experience and knowledge of Microsoft Windows Server. • Knowledge of approaches, tools and techniques for recognizing and resolving technical (hardware, software, application) problems. • Certified in either A+, MCP or MCSE; • Verbal and written communication skills, • Problem solving skills, • Customer service and interpersonal skills; • Ability to multitask and perform in a high-paced/high-pressure environment; • Ability to work independently or within a group to resolve an issue; • Ability to communicate with different levels of the organization; • Strong team player with service-oriented attitude and customer focus; • Ability to provide effective and efficient real-time support for a variety of desktop computer, and user’s proven experience with solving computer related issues via the phone or remote desktop. Trigyn provides its employees with the following benefits: · Medical and Prescription Drug Insurance through CIGNA (Contribution Required) · Dental Insurance through Aetna (Optional Benefit) · 401(k) Plan through Fidelity with Company Match · TransitChek ® Commuter Benefit Program · Paid Time Off (PTO) (Salary Option) · Paid Holidays (Salary Option) TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn : Trigyn is an IT services company with over 900 resources deployed. Trigyn has been in business for over 25 years and is an ISO 9001:2008, CMMI Level 3 certified company.
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