Customer Service Representative
Company Overview: ICONMA is a consulting firm, that provides professional staffing services and project based solutions for a broad range of Fortune 1000 companies. Our areas of expertise include Information Technology, Accounting/Finance, Engineering, and Professional. ICONMA has a nationwide presence that helps us support our national clients. ICONMA has received numerous awards for delivering outstanding services and providing the highest standards of quality. We recently received the Bridge Award and the Silver Supplier Award from two of our major clients. We provide long and short term opportunities as well as contract to hire and direct hire opportunities. ICONMA offers Paid Vacation, Holidays, Personal Days, Medical and Dental, Life Insurance and 401K. We also have an AFLAC insurance program that allows our consultants to further personalize their coverage with a choice of selections that include long and short term disability, additional term life insurance. We are currently looking to hire for one of our clients. Duration: 4-6 months with possible extension Description: - Creating and managing orders in SAP - Recurring reporting - CCMS Tickets - Transportation Claims Processing - Specific order and customer accountability is required for the timely execution of activities to ensure accuracy in order entry and order maintenance. - Appropriate and timely interface/follow up with Sales associates and the customer is required. - Participation on customer connectivity activities including, compilation of critical customer information. The Customer Logistics Representative is assigned to an account or a group of accounts and has accountability for the following operational duties and responsibilities: - Exercise superior interpersonal skills in managing the customer relationship to achieve excellence in customer satisfaction. - Process all customer orders in a timely manner and in compliance with customer care best practices to facilitate superior on time and complete service to our customers. - Recognize and reconcile any potential order conflicts such as delivery/shipping delays or out of stock situations to ensure customer orders will deliver on time and complete. - Collaborate with management when resolving issues and escalations, and achieving customer group goals and priorities. - Monitor the action list daily to reconcile order exceptions that could cause delays in customer deliveries. - Interact with other departments such as Replenishment, Financial Credit, Physical Logistics, Sales and Planning to resolve issues affecting customer orders. - Identify, analyze, and resolve customer issues such as causes for appointment, purchase order, and promotion problems. Improve and maintain acceptable service levels with the customer. - Interface with replenishment to establish balance between inventory needs of the customer and product availability. - Ensure accurate invoicing by maintaining price and promotion validation and correcting errors with customer group. - Support Ensure compliance with client Snackfood US efficiency programs with key accounts. - Efficiency programs include MEP, VMI, EDI, Swell and CPU/Backhaul. Required Skills: - Experience creating and managing orders in SAP - Ability to create pivot tables in excel - Ability to multi-task, demontrated high learning agility and good communication skills - Knowledge of order management processes Looking for someone who can hit the ground running and who has the following key skills: - Analytical thinking - Team player - Integrity & honesty - Technical agility - Organization - Demonstrated learning agility - Strong communication skills - Action oriented - Enthusiasm - Initiative - 1 year of experience in Logistics and/or Customer Service - Intermediate level Microsoft Office experience required (Word, Excel, Powerpoint) - Must be able to work flexible hours and overtime as required (limited) - Must be able to work with minimal supervision - Strong interpersonal and communication skills, both verbal and written Preferred Skills : - 2+ years of experience Logistics and/or Customer Service - Inventory management experience - Knowledge of EDI - Knowledge of SAP Education : - High school diploma or GED - Bachelors degree; General Studies/Business.........Preferred Thanks & Regards Sunny Jaiswal Sr. Recruiter ICONMA Phone: ( 703) 574-3140 Toll Free: (855)-668-3667 Fax: (800) 489-8046 Email: email@example.com
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