This is the perfect opportunity to advance your career, not just another job! The Operations Manager must have the ability to manage a team of Managers who oversee approximately 100 call center agents. Lead, develop and motivate a team to deliver excellent technical support and customer service in an accurate and timely manner. The Operations Manager will analyze data trends and develop appropriate action plans to manager call center challenges. Volt is an Equal Opportunity Employer. Requirements: Qualified candidates must have experience managing teams in a technical support or call center environment. Must have at least 3 years of supervisory experience working in a large, high volume contact center. Quality and Training experience is required. Must be flexible to work various shifts, weekends and holidays. Must be able to perform in a fast paced environment, while managing staff and possess a high level of self-motivation with a strong desire to solve problems and multi-task with priority. Should have demonstrated experience managing reporting statistics, SLAs and Quality Data and identifying and assisting in documenting best practices. Must maintain a professional and positive attitude. Location: Las Cruces, NM Type: CONTRACT Duration: Direct Pay Rate: 42,000.00 - 48,000.00 Annual DOE Contact: Volt Workforce Solutions 2250 W. John Carpenter Fwy., Ste. 550 Irving, TX 75063 PH: 972/518-2500 FX: 972/550-1211 Keywords: Customer Support
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