This is a rare opportunity to join the ranks of this well known organisation. Provide 2nd level support, ensuring that calls are responded to within agreed Service Level targets. Utilise your technical skills to resolve technical issues over the phone and Face to Face. You will log calls or escalate to 3rd level support. Operating in a Windows XP desktop environment, you will have solid experience supporting Citrix, VMware, VDI and SharePoint systems. Active Directory and MS Office 2003 exposure is of paramount importance. Your previous experience supporting corporate users in a technical customer support role will be the key to success. Candidates will have strong communications skills with particular emphasis on customer service. Send your CV in now for a quick turnaround.