****3 Positions*** Junior Level Mid - Level Senior Level This person will be an initial point of contact for technical issues or escalation of desktop/workgroup related problems for the US technology group. This position will provide PC and Active Directory support, including the setup, installation, configuration and tracking of all hardware and software. Daily duties include front line support, operating systems, network connectivity and IT projects. Locally there are 300 users and will also be responsible for remotely support an additional thousand employees throughout the country. Responsibilities include: - Support internal customers, including Equities Traders and Research Analysts, with technical assistance, network connectivity, equipment diagnosis, and troubleshooting of hardware and software. - Support remote users with technical assistance, remote access connectivity, equipment diagnosis and troubleshooting of hardware and software. - Maintain user account information including rights, security and systems group. - Maintain and troubleshoot existing PCs and peripherals throughout the company's network including servers and client desktops. - Blackberry Administration - Provide service and support for all IT equipment to include personal computers and all hardware and software used for business purposes. - Support all employees and respond to all incidents in a timely, courteous and efficient manner. - Provide training on an as-needed basis to end-user community. - Provide on-call coverage during non-business hours. - Assist in deployment of new technologies and other related tasks. - Manage IT inventory of all equipment, licenses, service and support contracts and incidents. Candidate should have: - Strong interpersonal skills and customer service skills - Must be highly reliable and have excellent communication skills, both verbal and written. - Strong troubleshooting and analytical skills - Strong organizational skills, able to handle and prioritize multiple tasks - Ability to work independently or in a team environment - Ability to interact with various levels of employees throughout the organization - Ability to relay technical information to non-technical business units This is a great opportunity for highly skilled Desktop Support Professionals looking to grow within a dynamic environment. Join TEKsystems() and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V