Active Directory Engineer Oaks, PA Note: Must have MS Active Directory The Product Specialist would own one or more products or infrastructure component. Ownership includes project management and communications, service delivery and operations for production support and implementation activities. This person would be the main contact for many stakeholders including: business owner, development team, vendor (if applicable), client relationship managers, end-users (market units, operational competencies, or SME’s) and the Information Technology Center (including Corporate IT). Primary Responsibilities Ownership of production environment for the purpose of ensuring product availability and stability Ensure product consistency with client technology standards Perform implementation activities such as client installs, product releases, product upgrades, new product installs, merger and acquisition activity Maintain/upgrade production and pre-production environments as needed Ensure products production and pre-production environments follow industry best practices Production support of the environment (on hours and off hours) Ownership of pilot/pre-production environment Participate and own documentation in the Service Transition process Own and manage multiple project calendars and resource scheduling Own and participate in communications via meetings and written communications. Own day to day issue management via Service Desk request system Own participation in Enterprise Change Management and Incident Management processes Leadership of others in Service Management disciplines Reporting and analysis of eDelivery Service Management performance Requirements: Some Technical Education A Team Player and leader Experience with managing Microsoft Active Directory Services infrastructure and administration A keene interest in process improvement and knowledge sharing Great communications skills Ability to be flexible to help achieve all team project goals