The Alexander Technology group is seeking a Tier 2 Helpdesk Specialist for a client in the Greater Boston Area. The Helpdesk position is located conveniently near public transportation. This helpdesk role will field tier 2 level issues from end users and have the ability to understand their issues and transcribe into an incident management system. Some of the required skills include: - 2-4 years of Tier 2 level experience -A+ Certification -Above average interpersonal and communication skills -Excellent knowledge of PC hardware and software with an emp hasis on Microsoft environments . -Good working knowledge of Windows 7, MS Office, Peripheral Devices -Familiarity with Service Desk Ticketing software (Service Now) . If you are interested in learning more about this opportunity please contact your ATG recruiter or forward your resume to Brian Ledoux at bledoux@alexandertg.com or call 781-404-4320. Alexander Technology Group (ATG) is a professional staffing firm specializing in information technology professionals. We provide temporary, temporary-to-hire, and direct placement services in southern New Hampshire and northern Massachusetts with offices in Bedford, NH and Woburn, MA. Founded in 2007, ATG has become one of the region’s fastest growing organizations and most respected resources for technology expertise. We encourage you to learn more about our opportunities at www.alexandertg.com . Apply for this job online or for faster service, please contact the manager listed above. All applicants must be eligible to work in the United States. Alexander Technology Group is an Equal Opportunity Employer.