Technical Support Representative
Kindly send resumes to : email@example.com Title : Technical Support Representative Location : Stamford, CT & NYC, NY Duration : 3 years Note: All NY interviews will be in person. CT and LA interviews will be through SKYPE. Requirement Details: Responsibilities: Candidates will be responsible for providing onsite and remote desktop support to approximately 1200 users (around 880 users in NY, 250 in Stamford, rest in LA), in a mixed Windows XP/7 and MAC OS (Leopard and Snow Leopard) environment. The majority of the users are on Win 7, approximately 250 of them are on MACs. Supporting MS Office 2007 and 2010 for PCs and Office 2011 for MACs (partway through upgrading users to 2010) and MS Outlook 2007/2010, video conferencing, blackberries, & other mobile devices (iPhones/Androids/iPads). Responsible for Active Directory user administration including resetting passwords, creating/deleting user accounts, and enabling groups. Responsible for installing, configuring and troubleshooting all hardware and software, and connectivity issues. Involved in deploying and imaging of systems, and providing remote desktop using VNC and Apple Remote desktop. All Applicants need to interview. Required Skills: Candidates must have: 5 years experience of technical support of Win OS environments (Win XP and/or Win 7) 5 years of experience installing, configuring and troubleshooting hardware and software 1 years experience of technical support of MAC OS (Leopard and/or Snow Leopard) 3-5 years of experience installing and troubleshooting MS Office Suite (Office 2007 and Office 2010) 3-5 years of experience supporting blackberries and other mobile devices 2 years of experience of Active Directory user administration – for example, resetting passwords, creating/deleting user accounts, enabling groups 3-5 years of experience imaging of desktops and laptops 2 years of experience using remote desktop tools to support users Excellent presentation, communication and customer service skills to support all levels of users up to top executives 2 or 4 year Undergraduate Degree required. Daniel Joseph Inirus, LLC 2041 Mission College Blvd, Santa Clara, CA 95054, United States 408-627-7653 firstname.lastname@example.org Y.M : daniel_trnl Inirus will be exhibiting at the Oracle OpenWorld event in the Moscone South Exhibition Hall Booth #2229 October 1 - 3, 2012.
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