B2B Customer Support Executive
Visa Europe is currently seeking a B2B Customer Support Executive to work on a 4 month contract within our customer support division to ensure customer satisfaction through the provision of excellent quality service by resolving complex customer queries in an accurate and timely manner. This B2B Customer Support Executive position is an exciting and challenging opportunity which would suit an individual with excellent communication, interpersonal and organisational skills. The B2B Customer Support Executive position role requires a person who is able to work well under pressure whilst providing excellent customer satisfaction to 20,000+ Customers and Internal staff in the Visa Europe region. Essential Criteria: Experience of working in a Customer Service or Helpdesk environment within a B2B environment Flexibility in working hours including Bank Holidays and potentially some weekends / evenings Self motivated and able to seek out solutions using own initiative Demonstrate basic analytical and problem solving skills, such as: Able to interrogate databases able to apply logic when investigating and resolving problems Credible and self confident – able to deal with Members and all internal Visa departments Demonstrate interpersonal, telephone, email and general communication skills Education and Training: Ideally educated to degree level, A level education or equivalent as a minimum PC literate - in particular word processing and spreadsheets Systems literate – able to interrogate databases Visa Europe is a membership association - an organisation owned and operated by its 4,600 European member banks. In October 2007, Visa Europe became independent of the new global Visa Inc., with an exclusive, irrevocable and perpetual licence in Europe. As a dedicated European payment system it is able to respond quickly to the specific market needs of European banks and their customers – cardholders and retailers, and to meet the European Commission’s objective to create a true internal market for payments. Visa enjoys unsurpassed acceptance around the world. In addition, Visa/Plus is one of the world’s largest global ATM networks, offering cash access in local currency in over 170 countries.
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