Customer Service Officer
To resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible. Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible. Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests. Manage customer complaints, compliments and suggestions in accordance with the council�s procedures. The job holder may be required at any time to under take any work up to and/or at a level consistent with existing responsibilities. These tasks may be at any location in Cheshire East, to ensure the effective deployment of labour, materials, transport and equipment to meet daily service requirements.
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