Nisha Technologies is currently reviewing resumes of Help Desk Sepcialists to be placed on long-term contracts with our client, the DND, at their base in Edmonton. The Help Desk Specialist must perform the following tasks: Perform a variety of problem analysis and monitoring tasks, monitor network management systems and respond appropriately to user requests and problems; Perform initial problem analysis and attempt to rectify the problem over the phone and when required assign the problem to the appropriate technical staff; Maintain liaison with network users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance; Provide advice and technical guidance to end users and technical resources as the situation warrants; Maintain records of problems reported and their resolution utilizing the provided ITSM tool; Liaise with end users to ensure maintenance of accounts and software, and to advise end users of upgrades, additions and/or changes to IM/IT resources or configuration prior to their execution; and Perform other Help Desk Specialist related duties incidental to the work described herein.   Qualification critiera: Must have valid Government of Canada Secret security clearance at the time of resume submission Minimum three (3) years experience working as a Help Desk Specialist in an IT Service Desk environment, providing IT-related first line support to a minimum of 100 users. Minimum three (3) years experience as a Help Desk Specialist working with Active Directory in a Windows Server 2000 or 2003 environment. Minimum three (3) years experience working as a Help Desk Specialist using a ticket tracking tool Minimum three (3) years experience as a Help Desk Specialist providing remote desktop or laptop assistance.