GoAhead Solutions is looking for someone to provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, Web-enabled solutions. REQUIREMENTS: Uses professional concepts; applies company policies and procedures to resolve a variety of issues. * JOB COMPLEXITY: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Has internal and some external contacts. * SUPERVISION: Normally receives general instructions on routine work, detailed instructions on new projects or assignments. * EXPERIENCE: Typically requires a minimum of 2 years of related experience.